Terms & Conditions

PRODUCT IMAGES AND APPEARANCE
All of my products are handmade from start to finish.
 
The nature of handmade items means there may be slight differences in pattern placement on each individual item, or very minor variances in finished sizing. That's what makes each piece one-of-a-kind!

All of my products are clearly listed including pricing, images and quantity available. I understand how important it is to show you the detail and colour of every item, and I have done my best to represent items accurately, however different lighting, computer screens and phones can sometimes affect the appearance or colours of an image.

RETURNS AND REFUNDS
I'm confident you won't have any issues with your products, however, if you do please don't hesitate to contact me at contact.lalalea@gmail.com and I will do my very best to assist you.

SHIPPING - AUSTRALIAN DOMESTIC ONLY
We are not able to ship orders internationally at this time, so we offer Australian domestic shipping only.

$6 mail shipping is available for Key Fobs and up to 2 Face Masks only
$10 TRACKED POST for all orders up to 5kg (within Australia only)
$13 EXPRESS POST for all orders up to 5kg (within Australia only)
FREE TRACKED SHIPPING (within Australia) for all orders of $120 or more.
 
All orders are packaged with care and shipped with Australia Post.
PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND PACKED, AND READY FOR SHIPPING. 
You will receive an email with your tracking information when your order has been fulfilled and dispatched with Australia Post.
If you need to receive your order quickly, please select EXPRESS POST at checkout. Express Post tracking information with Australia Post will be emailed to you when your order has been fulfilled and dispatched.
 
For pre-order products please read the listings to understand what the turnaround times are for your order.
 
Once I have sent your order I cannot be responsible for any damages caused by third parties during the handling and shipping of your order.
 
PRE-ORDERS AND CUSTOM ORDERS
Please ensure you read the details within the custom or pre-order item listings regarding ordering specifications and production times. I will generally have a 2 week turnaround time for these particular items.


La La Lea ABN 29 574 501 128